How do I book a trip with Safegow?

Download the Safegow app (iOS or Android), create your account, choose your trip (Douala-Yaoundé, Douala-Bafoussam, etc.), select your seat and pay via Orange Money, MTN Money or bank card. Your seat is guaranteed and departure is assured.

How much does the Douala-Yaoundé trip cost with Safegow?

The Douala-Yaoundé trip costs between 4,500 and 6,000 XAF on Safegow. The price is set in advance with no haggling or hidden fees. With carpooling, save up to 40% compared to the usual price.

Are Safegow drivers verified?

Yes. Every driver goes through a strict verification process: national ID, driving licence and vehicle inspection. You can see each driver's reviews and rating before booking.

Which cities are available on Safegow?

Safegow covers more than 8 cities in Cameroon: Douala, Yaoundé, Bafoussam, Bamenda, Kribi, Ngaoundéré, Bertoua, and more destinations being added continuously.

How do I pay on Safegow?

Payment is made via Orange Money, MTN Money or bank card. The amount is fixed before your departure — no surprises, no cash payment outside the app.

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Last updated: September 2, 2026

Terms of Use

Safegow SARL, a company incorporated under Cameroonian law, headquartered in Bafoussam, Lafé-Baleng, registered under RCCM No. CM-BFX-01-2026-B13-00076, represented by OUETCHOUA Armel Steve, Chief Executive Officer, operates a digital platform connecting passengers, partner drivers and transport agencies for the booking of intercity journeys in Cameroon. Use of the application implies full acceptance of these Terms.

Preamble

SafeGow is not a transport provider. SafeGow is a technical intermediary that connects people wishing to travel with drivers and agencies providing the transport service themselves.
This platform operates in accordance with Cameroonian law, including Law No. 2010/012 on cybersecurity and Law No. 2024/017 of 23 December 2024 on the protection of personal data.

1. Registration and user account

Registration is open to individuals aged 18 and over.
You guarantee the accuracy of the information provided at registration and agree to keep it up to date.
Only one account per person is allowed.
You are solely responsible for the confidentiality of your credentials and any activity carried out from your account.

2. Booking, pricing and payment

A booking is confirmed once payment is validated (SafeGow Wallet, mobile money or any other available method).
Prices are in FCFA, inclusive of applicable taxes, and are guaranteed at the time of confirmation.
SafeGow does not store any raw banking data.
Refunds are processed within 3 to 5 business days to the original payment method or as Wallet credit.

3. Cancellation and refunds

The following cancellation policy applies:
Cancellation more than 2h before departure: allowed with a full refund (100%) of the amount paid.
Cancellation 2h or less before departure: cancellation is no longer available in the app. The trip is considered due.
Grace period: any booking cancelled within 15 minutes of confirmation is fully refunded, regardless of the departure time.
Cash payment: the passenger pays the full amount (including SafeGow's commission) directly to the driver. If a cancellation is eligible (more than 2h before departure), SafeGow refunds the commission previously charged to the driver.
Wallet point refunds are credited immediately. Refunds to an external payment method are processed within 3 to 5 business days.

4. Electronic Wallet

The SafeGow Wallet lets you top up a FCFA balance via mobile money (Orange Money, MTN Mobile Money) to pay for your bookings.
The balance is personal, non-transferable and cannot be converted to cash during the life of the account.
Upon account closure, any positive balance will be refunded within 15 business days.
SafeGow is not a licensed payment institution; the Wallet is an internal prepayment tool limited to SafeGow services.

5. Promo codes and loyalty

SafeGow may offer promotional codes granting discounts or Wallet credits.
These codes are personal, non-transferable and may be deactivated in the event of fraudulent use.
Loyalty points are personal, non-transferable and cannot be converted to cash.

6. User obligations

Passengers: provide accurate information, be present at the pick-up point on time and behave respectfully towards the Driver.
Drivers and Partner Agencies: hold a valid driving licence and motor insurance covering passenger transport, keep the vehicle in good working order, comply with the Highway Code and immediately report to SafeGow any incident occurring during a trip.

7. Partner Driver status

The Driver or Agency acts as an independent service provider, with no subordinate relationship to SafeGow.
They are neither an employee nor an agent of SafeGow.
They are solely responsible for their insurance, tax and social obligations, and compliance with Cameroonian regulations applicable to passenger transport.

8. Suspension and termination

SafeGow reserves the right to suspend or deactivate any account in the event of false information, repeated complaints, fraudulent or dangerous behaviour, or unlawful use of the platform.
Any User may request deletion of their account at any time from within the app.

9. Liability

SafeGow acts solely as a technical intermediary.
SafeGow is not liable for accidents, damages or delays occurring during a trip, which are the exclusive responsibility of the Driver or Agency and their insurance.
SafeGow's liability for a platform malfunction is limited to the service fees collected in the 3 months preceding the triggering event.

10. Personal data

SafeGow collects and processes your personal data in accordance with its privacy policy and Cameroonian Law No. 2024/017 of 23 December 2024 on the protection of personal data.
Your data is retained for the duration of the contractual relationship and for 5 years after account closure.
You have the right to access, rectify and delete your data by writing to infos@safegow.com.

11. Changes to the Terms

SafeGow reserves the right to modify these Terms at any time.
Any material change will be notified via the app at least 15 days before it takes effect.
Continued use of the app after that date constitutes acceptance of the new Terms.

12. Complaints and governing law

Any complaint should be sent to infos@safegow.com. SafeGow will acknowledge receipt within 5 business days and respond within 30 days.
These Terms are governed by Cameroonian law.
Any dispute falls under the exclusive jurisdiction of the Court of First Instance of Bafoussam.

Questions? Write to us at infos@safegow.com